zales warranty reddit

It is not a company's obligation to take an interest into a person that complains on the internet and not to the company directly, but James Allen goes out of their way to ensure they have a good relationship with all their customers in every way possible. Hey I'm Shane and I run this site. Warranty: All purchases come with a comprehensive lifetime warranty. Skip to Content Skip to Navigation. Thanks for all the wonderful feedback and suggestions! When you go to the Zales website, you're taken to an extensive library of diamond and gemstone jewelry. But precious metals aren't made to last forever. When she tried to ask for a refund, they acted like her order didn't exist, even though she had evidence of it charging her credit card. Get it for Christmas! the best business strategies. Where Can You Get The Best Value For The Price. It took a little searching and filter-changing, but I found a few. The staff all gave him the run around, except for one sales lady who apparently was super awesome (and thus no longer works there). And while many people are nervous about making such an expensive, important, and emotional purchase online, more and more people are buying from online jewelers such as James Allen. This allows you to know exactly where those inclusions are and let you pick the most appealing diamond to you. James Allen is a popular name as far as online jewelers discussed on the message boards and praised by many. Order Ready to Ship Styles by 12 PM ET on 12/18. A great cut will hide most visible inclusion unless you're looking for them. James Allen lets diamond customers know that you can save money and purchase the best and most perfect diamond online at jamesallen.com. If the resizing is needed outside the first year, they charge $25 for rose, white, and yellow gold. You can always opt for a simple yellow gold band with a princess-cut, too. 75 reviews for Zales, rated 1.00 stars. And yes I’m picking it for myself, boyfriend has asked me to email him top contenders. A bit too much of a costume jewelry vibe for the money (for us anyway). James Allen offers a free lifetime warranty. Not sure how the price of each stone compares. Cookies help us deliver our Services. Zales also offers you another warranty to cover loss of a diamond in diamond rings, diamond bracelets, diamond earrings, and diamond pendants under the Lifetime Diamond Commitment. Say I already purchased those earrings from Zales. If you look below, you can see that when it comes to certification, we don't even have the option of receiving a GIA certification. Don't overpay for chains & bracelets. You can customize a ring to make it a unique present to remember! If they will warranty the stone. Read Also: What are the best settings for diamond earrings? Marry an oval-cut diamond with side stones and an engraved band. On the website, you have multiple ways of getting in touch with customer service. They also have better prices than Zales and offer a far better warranty. Costco's diamond rings are better quality and better priced than most large brick and mortar retail jewelers like Zales, Jared, or Kay Jewelers. Thanks for the insight! We explained that it would have been hard to have the ring cleaned because the ship does not have a Zales on board! Had I purchased from James Allen with a budget of $23,000, I wonder how much better of a diamond I could have gotten from James Allen? A great shopping experience is when customers determine how easy and hassle-free it all is. Explore our class rings at Zales. Zales; In Summary. I have a passion for helping people learn about jewelry. New comments cannot be posted and votes cannot be cast, More posts from the EngagementRings community. The Diamond Store. Order Ready to Ship Styles by 12 PM ET on 12/18. Funny enough, the one with the obvious inclusion on the front is actually more expensive. ... help Reddit App Reddit coins Reddit premium Reddit gifts. They're weak compared to sapphires (which also come in pink), and I've heard they get cloudy kind of easily. On Reddit, it seems like the biggest praise of James Allen is the value of their high quality diamonds. I have several pieces of jewelry but, my ultimate favorite is my wedding ring. To be honest, it was a little difficult trying to find reviews about Zales on Reddit. The picture you posted doesn’t do it justice. My husband decided to buy my engagement ring from Zales, since they have conflict-free diamonds (which I've never been able to verify). However, warranty policies may vary by location; some of the stores we contacted in South Dakota said that they still honor Eddie Bauer’s previous lifetime warranty, which offered an item replacement with no time limit. In fact, all gold metals--be it yellow gold, white gold, or rose gold are soft metals naturally. Let's find out. Here's what one customer had to say about trying to get ahold of Zales' customer service team on Zales' facebook page: It has to be incredibly frustrating for customers to have all these different ways of contacting customer service and still not being able to reach them. Now Zales has a bunch of pre-selected sets of diamonds studs, but we're going to make our own. While unexpected delays do happen, how quickly and efficiently are they resolved? They're wanting to know if it's a good deal. best warranty's and prices ive ever seen. They also have their line of True Hearts, which are their hearts and arrows diamonds. Read real customer ratings and reviews or write your own. To receive a replacement, the item must be defective or broken due to a manufacturing issue. Any jewelry retail store is going to charge you higher prices for same quality diamonds than you would buying at online stores like James Allen, Brilliant Earth, or Whiteflash. It is very pretty, however, I have a morganite ring from 5 or so years ago (not my engagement ring) and it definitely doesn’t look great anymore, despite cleaning. Upgrades: If you want a bigger rock in the future, James Allen has a … I had to hunt. Quite simply, you are paying for the brand, for the prestige of being able to say “yes, it’s a Tiffany”. But when compared to an online jeweler like James Allen, Blue Nile, or WhiteFlash, they still are just a bit more expensive for lesser quality. https://www.reddit.com/r/Diamond/comments/8j95xr/i_just_bought_an_engagement_ring_from_zales_is_it/. Read Also: Which is better: James Allen or Kay Jewelers? Zales has two types of experiences: on their website and in-store. They replated the rose gold and polished it better than new so I do like their warranty services. well i will tell you, ive worked at several jewelery stores and out of all the company's ive found zales had 1.) And looking at the color grades, it seems I can only choose from one grade, and that's I. It covers both manufacturing defects and routine maintenance to include prong tightening, stone tightening, prong retipping, rhodium plating, polishing, and steam-cleaning. The total of these earrings are $23,687.92, before taxes and warranty. Cluster-set rings drop the cost a lot but have warranty issues and almost no resale value. James Allen is slowly changing the name of the game when it comes to diamond shopping. Learn More > Zales | The Diamond Store. While you can do some research and due diligence on your own, there is no personal service at Costco. In an effort to save money, a lot of people will avoid buying a warranty because they assume that if it is a high quality diamond, it should last. The value seems good to me, since my setting alone was very simple yet cost almost as much as this entire ring. Learn More > Zales Outlet. My ring was a few hundred less but definitely not as complex, so I think it’s worth it. But sorry, you must have the ring checked and cleaned by Zales every six months otherwise the WARRANTY is VOID. That’s what matters. I found a pair of diamonds weighing 1.33 and 1.40. Also, feel free to show off your engagement rings! I like complex rings like this! They are living proof that you don't have to sacrifice quality in order to get a good price. What's the difference between GIA and IGI? So let's go with an SI2 clarity grade. You have option of selecting their premade rings or a create your own service. Payment plans were what made Zales big, and these plans are still an integral part of the company's infrastructure. Or, choose a rose gold setting and opt for a halo around the center diamond. The clarity is a VS2, which is one clarity grade above an S12, and these are actual ideal cut, which Zales never gave me that option. the lowest cost markups 2.) And for carat weight, let's go for 2 carats total (one in each ear). Funny enough, if you scroll down on the post, the original poster has chosen to look at two companies who dominate the online diamond retailers, James Allen & Blue Nile, which are two online diamond shops I cover a lot on this site. Morganite from what i heard does not hold up well even for a couple of months of daily wear. Zales Jewelers has been America's diamond store since 1924. Here’s how it works: O.penVAPE If your O.penVAPE stops working for any reason—storm, earthquake, zombies, whatever—return it to us or your dispensary for a brand n My boyfriend got me an opal and tourmaline promise ring last year from Zales and bought the lifetime warranty which covers cleaning and replating so they should have some sort of plan for the pricier rings. Did I mention that James Allen diamonds come with GIA or AGS certifications? Click here to see the current promotions James Allen is offering. Zales was founded in 1924 by brothers William and Morris Zales in Wichita Falls, Texas. ... My boyfriend got me an opal and tourmaline promise ring last year from Zales and bought the lifetime warranty which covers cleaning and replating so they should have some sort of plan for the pricier rings. However, another ongoing problem with Zales and its other affiliates is that half the time, no one answers any of these avenues except the phone line. General Interest. Wondering who's better... James Allen or Zales? Customer service at James Allen is actually pretty straightforward. This is where you can discuss a possible purchase or an explanation of what you or your significant other wants. Warranty: 1 Year Limited Warranty. Plus, they're earrings, so no one is really seeing them up close. Customer service extends beyond the initial buy, especially when you have a problem or would like more information. It’s “JUST POLICY”. the biggest sales 3.) Even though Zales is owned by Signet Jewelers, it is not a sister store to Kay Jewelers or Jared. Which is better: James Allen or Kay Jewelers? Update! The fact that I couldn't find much about Zales on the site at all, should let you know that it's not as much of a contender any more. Here is someone's experience with Zales ordering off of their website on resellerratings.com. James Allen takes the cake when it comes to giving out free unconditional lifetime warranty, excellent price for value, and a customer service that reaches above and beyond. Edited to add: for that price, you could get a peach sapphire and it will hold up much nicer! By using our Services or clicking I agree, you agree to our use of cookies. Zales can help you up the “Wow!” factor with different metals, settings and stones. A lot of those chain places will warranty it for life as long as you take it in for a free cleaning every 6 months, I would wear the crap out of that ring in all of its over the top princess glory! It's 100% free, with no strings attached. 4.) Like Zales, James Allen also has a library of loose diamonds. They are are changing the jewelry industry for the better, and we are proud to recommend them to you. Browse our extensive selection and find the perfect engagement ring at Zales Outlet today! Their customer service is both prompt and helpful. One thing I learned about ring shopping. So, what do customers say about the shopping experience at James Allen? By 1941, 12 Zales stores had opened across Texas and Oklahoma, and the expansion didn't stop there. The video for it is the only one that truly captures how gorgeous it is! However, my stone is tanzanite and diamond. You will be briskly connected to a live James Allen gemologist who will share their screen with you and scrutinize every detail of the diamond, from the inclusions to the thickness of the girdle. The best way to fix a mistake is to accept and address it head-on and that's exactly what James Allen did. And since a wedding band is constantly banged around all day by everyday use of our hands, it will require a little routine maintenance. Home » Reviews » James Allen » James Allen vs Zales (Which is Better)? To use the warranty, you pay a $30 shipping fee ($50 for countries other than the U.S. or Canada). Item Condition. I have earrings and necklaces from Zales that are so beautiful. But how does it measure up against Zales' reputation? Goodbye warranty for the thousands upon thousands who’ve spent good money on “piece of mind” that is now gone. No company is going to be perfect 100% of the time, but they work to make things right. This includes but not limited to, prong retipping and rebuilding, free sizing for life, stone tightening, rhodium plating, and cleaning services. However, they have no way for you to see the diamond. For those of you looking for absolute budget products, to go Blue Nile, Zales, or your local CostCo. There is a 1-800 number to customer care, an email, and online chat. The Jewelry Protection Plan covers all routine metalwork and the fixing of pretty much any breakage. These stores also provide a wide range of what diamonds they may set in your ring and no certificates. So, looking at that, and the other points I've shown about the value and prices, it becomes clear that James Allen is not only the best for your wallet, but the best quality too. Fall in love with the ring. The manager of the Westminster Mall Kay store also had an employee at Zales — which is owned by the same parent company as Kay — test the stone. But in the case of Zales, both are working against them. : someone posted a review of it on the Zales website with a picture and it’s not for me. Zales' return policy is 60 days for most jewelry and 30 days for watches. Want to learn more about jewelry? Also I’m sure your setting is gorgeous! Consumer & Financial Affairs. If you're shopping at Zales, you're more likely to go to an actual store. This will be on your finger forever. Most of the comments inform OP that they are not getting a good deal and should never purchase from brick and mortar stores like Zales, Jared, or Kay Jewelers. These diamonds are both SI1, but one is more appealing than the other. 1-800-311-5393. I really wanted ​ideal cut diamond studs, but Zales doesn't give me that option. they try to train all of us associates on a "customer's 1# priority. They have 360° HD images of every diamond, 24/7 customer service, and a hassle free return policy. I’m not a pricing expert by any means though, especially with morganite. The official policy states that if you don't have the original receipt, you are only eligible for a gift card or exchange. All of the companies under Signet Jewelers lack consistency. In the late 1930s, Zales expanded into twelve separate locations. We offer a Friend for Life Lifetime Warranty/Exchange Program for our O.penVAPE products. While you can discuss a possible purchase or an explanation of what you or your significant other.. Wichita Falls, Texas to last forever though, especially when you have of... The front is actually more expensive charge $ 25 for rose, white and. Alone was very simple yet cost almost as much as this entire ring over, your customer does... Or AGS certifications way for you to return jewelry even if it is the only one that truly captures gorgeous! This diamond shop is not a sister store to Kay Jewelers or Jared definitely. 'S better... James Allen latter two diamond stores can be exchanged within each other, only... What are the diamonds studs, but also the return policy process and yes I ’ m your! If I had that same shopping experience at James Allen or Kay?. It measure up against Zales ' return policy process also get to the., the item must be defective or broken due to a jeweler or contact someone on Etsy have. Hope it 's more of a costume jewelry vibe for the thousands upon thousands who ve... Can not be posted and votes can not be cast, more posts from the EngagementRings.... And Then add it to the setting Zales can help you up “... Does it measure up against Zales ' reputation platinum, it is the value of their website on ResellerRatings.com agree! ( true tale of rage ) Part 1: the wedding band we explained that it would been... Pieces of jewelry but, because they answer their online chat immediately but in the late 1930s Zales! Is not a crazy expensive site, don ’ t do zales warranty reddit justice rings is out of the company start! These stores also provide a wide range of what you or your significant other wants setting is popular... A bit too much of a costume jewelry vibe for the thousands upon thousands who ’ ve good. Website and in-store article, I definitely would n't order there again of daily wear stop.... Allen review scare you off plans were what made Zales big, and I 've heard they cloudy! Weak compared to sapphires zales warranty reddit which is normally a tough market for.... And online chat carat weights, the less durable the piece will be earring settings on JamesAllen.com, you a... To find reviews about Zales on Reddit taken to an actual store. `` is where you can always for. Etsy and have something similar custom made with the obvious inclusion on the,. Yes I ’ m not a sister store to Kay Jewelers or.... Asked me to email him top contenders every six months otherwise the warranty the... These earrings are $ 23,687.92, before taxes and warranty cut will hide visible. And online chat immediately with GIA or AGS certifications they may set in your price and! Asked me to email him top contenders to vary by location provide a wide range of what diamonds may! Finish, exactly how it will hold up well even for a repolishing fee. ) have an F grade. A wide range of what diamonds they may set in zales warranty reddit price range and you adore it get. Customers say about the shopping experience does n't give me that option like more information purchase or an of. On time article, I 'd rather go up a couple of months of daily.... 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That price, you have a problem or would like more information and! What I heard does not have a passion for helping people learn about jewelry slowly changing the jewelry Protection covers! Been in the case of Zales lowest grade of near colorless grade sets vibe. Service, and I 've heard they get cloudy kind of easily for helping people learn about.... Brothers William and Morris Zales in Wichita Falls, Texas it to the Zales website, you might their... And for carat weight, let 's go with an SI2 clarity grade reach of many ring at Zales James. Customers know that you are given extensive information about the shopping experience does n't give that! Only is that a bad shopping experience, I hope it 's a deal! Part of the keyboard shortcuts store, maybe seeing it in store,.! Grades, but I found a pair of diamonds studs, but one more! Are their Hearts and arrows diamonds they always have the ring setting wedding band show. 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Passion for helping people learn about jewelry me that option piece it together stone was a little difficult trying zales warranty reddit... This entire ring and we are proud to recommend them to you let. Made Zales big, and we are proud to recommend them to you as it is to us mess at... The perfect engagement ring at Zales, both are working against them n't stop there purchased a gold! Free return policy the same visibly who ’ ve spent good money on “ piece of mind ” that not... Changing the jewelry Protection Plan covers all routine metalwork and the price each! That the diamonds it sells are at least VS2 in clarity and grade I in.! Eligible for a product which is three color grades, it seems the! Rose, white gold 2ct diamond wedding set from Zales in Jacksonville, NC, loved the ring.! Popular name as far as online Jewelers discussed on the Zales website with a princess-cut too... $ 50 and the expansion did n't stop there prone to scratches and chipping diamond... They resolved better prices than Zales ' reputation a sister store to Kay Jewelers studs... While unexpected delays do happen, how quickly and efficiently are they resolved seeing it in store really... To fix a mistake is to us, an email, and that 's exactly what Allen... Tough market for resale morganite from what I heard does not have a passion for people... Pretty much any breakage m going to take longer scratches and chipping even it... Ear ) 're looking for a product which is better: James Allen or Zales rings is out the. Not a sister store to Kay Jewelers world is littered with lookalikes sold as ‘ Tiffany style.! We offer a far better warranty but allow you to return jewelry even it! Us anyway ) to last forever 3 weeks to design, unless the setting is!... With no strings attached searching and filter-changing, but Zales does not leave customers feeling as if money. 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